Ordering & Shipping

Where can I buy Zega Intelligent Cookware?

Zega is currently available online in the US at www.zegacookware.com

What countries do you ship to?

Currently we ship to the United States and Australia (via www.zega.com.au) and plan to expand to other countries as soon as possible. Follow us on Facebook and on Instagram and join our mailing list below to keep up to date with all our latest news and offers.

How much does shipping cost?

Currently we’re offering free shipping for a limited time.

What payment methods do you accept?

We accept most major credit cards, PayPal, Afterpay & Affirm.

Note: some payment providers will default to shipping to the address associated with that account so please make sure to check your details before submitting your order.

When will my order be processed and how long will it take to deliver?

Orders are typically processed on the same or next business day and delivered within a further 2-7 business days depending on the delivery location.

Note: due to COVID-19 related delays, it’s possible your order may take a bit longer than this estimated timeframe.

Where is my order shipping from?

Orders are shipped from our fulfilment centre in Nevada.

How will I know when my order is shipped and how can I track it?

When your order is shipped you’ll get a shipping confirmation email with a tracking number so you can track your delivery. Be sure to allow emails from @zegacookware.com otherwise check your spam/junk folder.

Can I change or cancel my order?

We’re unable to change or cancel your order once it’s shipped. However, please email us at support@zegacookware.com as soon as possible and we’ll do our best to help.

My order hasn’t arrived, what should I do?

Unfortunately, sometimes delays occur with our shipping carriers which are out of our control. The best way to track your delivery is to use the tracking number provided in your shipping confirmation email. Failing that, please email us at support@zegacookware.com with your order details.

Returns

What is your returns policy?

We offer a 30-day, no questions asked, free return, money back guarantee.

To be eligible for a full refund, you must have purchased your Zega in the last 30 days and provide proof of purchase e.g. original order number or email used during your purchase. Also, the product must be undamaged and returned in its original packaging.

To request a return and full refund, please email support@zegacookware.com with the following details:

• Your full name
• Email address
• Shipping address
• Phone no.
• Proof of purchase (original order no. or order confirmation email)
• Product description
• Where you ordered from
• Reason for return

We’ll then contact you with further instructions.

What should I do if my Zega is damaged or defective?

If you receive a damaged or defective product, please email support@zegacookware.com immediately, with photos of the damage if possible, so we can organise for its return and replacement as quickly as possible.

How do I request a return & refund?

Please email support@zegacookware.com and we will provide return and refund instructions.

When can I expect my refund?

We’ll process your refund as soon as we receive your return send you a notification confirming this.

Note: please allow a few business days for the funds to clear into the your account.

Product Information

How does Zega work?

Zega is the world’s first app-enabled walkway cookware that does the cooking for you.

During the Heating-up phase, simply turn on the stove, add your ingredients and when it reaches the required temperature, switch off the stove and walk away. The Self Cooking phase then begins where your food continues to cook without gas or electricity and the Zega app will notify you when your food is cooked.

The secret is the double-wall construction that sandwiches a thermodynamic layer of air between two sheets of 18-10 stainless steel. This traps heat and moisture inside the pot like a thermos, so you heat it for just minutes and it cooks for hours, off the stove, with no stirring or tending required. And because it continues to cook without gas or electricity, it saves money, it’s better for the environment, and it’s perfectly safe to leave unattended.

What’s the difference between Zega Cookware and a Crock-Pot or Instant Pot?

They are completely different. For starters, Zega Intelligent Cookware is much better! Crock-Pots and Instant Pots are countertop electrical appliances, which can be slow or complicated to use. Zega is superior stovetop cookware which is incredibly simple to use and delivers great results every time. Simply add the ingredients, turn on the stove and when Zega reaches the required cooking temperature (typically 5-7 mins), switch off the stove and walk away. Your food continues to cook without gas or electricity and meals stay hot for hours without reheating. Also, Zega is the best conventional cookware you’ll ever own.

Is the app available for all smart devices?

The Zega app is compatible with:

• iOS v9.0 and above
• Android v5.0 and above

What Size Is Zega?

Zega comes in 5.2 quart/5 litre size which is perfect for cooking for 4, 6 or 8 people.

What is the difference between the analogue and digital versions?

Zega Analogue has an analogue knob with an in-built bi-metal thermometer and dial. Once you’ve put the ingredients in the pot, heat it up until the thermometer’s needle reaches the red zone. Then switch off the stove and the self-cooking phase will begin.

Zega Digital has a SmartControl knob with a high precision digital thermometer, microprocessor, Bluetooth connectivity and an LED screen. It also has a custom-built operating system providing full integration with the Zega app, so you can remotely monitor your cooking. When the heating-up phase is completed you’ll receive an alert on your phone, as well as on the knob screen. Turn off the stove and the self-cooking phase begins. When your food is cooked, you’ll receive a second alert on your phone and the knob screen. The digital SmartControl knob also comes with its own USB charging dock.

Both the analogue and digital versions ensure your food is cooked perfectly every time.

What stovetops is Zega cookware compatible with?

Zega is compatible with all stove types including induction, gas & electric.

Is Zega cookware oven safe?

No.

How do I remove my Zega Digital knob?

To remove the digital knob from its housing, grab the knob (the black & red part only) and twist it anti-clockwise until the solid red dot on the black knob is aligned with the open dot on the housing. The knob should then lift easily out of the housing. Reverse the process to replace the knob in the housing.

What material is Zega made from?

Zega is made from food quality 18/10 stainless steel with a 5-ply impact-bonded base.

Where is Zega made?

Zega was developed in Australia and is made in China.

Zega App

How do I download the Zega app?

Search for Zega Intelligent Cookware on the App Store (iOS) or Play Store (Android) and follow the download & account set-up instructions.

How do I use the Zega app?

To create your Zega account, swipe through the welcome screens and select Sign Up. Enter your name, email address and password (min 8 characters) and press Sign Up to be taken to the Main Menu. Check out the app FAQ for further details.

What operating systems is the Zega app compatible with?

The Zega app is compatible with:

• iOS v9.0 and above
• Android v5.0 and above

Pairing

How do I pair my Zega Digital knob?

To pair the SmartControl knob with your phone:

•Ensure that the knob is turned on (press & hold for 3 seconds the button located on the rim of the knob)
•Ensure your phone is Bluetooth enabled
•The dials on the SmartControl knob display will slowly revolve indicating that it is ready to pair
•In the Zega App, go to Settings/Manage Devices and press + to add a new device
•The on-screen instructions will then guide you through the process
•Once paired, the SmartControl knob will beep and the display will pulsate the dials
•Your Zega Digital is now ready to use.

I’m having difficulties pairing. What should I do?

If you're having difficulty pairing your device, we recommend resetting the SmartControl knob as follows:

•Remove the SmartControl knob from the lid by twisting the black rim counter-clockwise and lifting it off
•Locate the small black reset button on the underside (opposite the battery recharge contact points)
•Press the reset button until the display goes off (<1 sec) then release to reset
•Reconnect to the Zega App following the Pairing process.

Also, ensure your phone has Bluetooth enabled (i.e. switched on) and that you're in range.

How do I reset my Zega Digital knob?

To reset the digital knob:

•Remove the SmartControl knob from the lid by twisting the black rim counter-clockwise and lifting it off
•Locate the small black reset button on the underside (opposite the battery recharge contact points)
•Press the reset button until the display goes off (<1 sec) then release to reset
•Reconnect to the Zega App following the Pairing process.

Charging

How do I charge my Zega Digital knob?

The digital SmartControl knob comes with its own USB charging dock. To charge, remove the knob from the lid and place it on the charging dock. Connect the USB charging cable and ensure the knob is turned on before charging. Full charge takes approximately 4 hours.

I’m having difficulties charging. What should I do?

If your digital knob fails to pair after a few attempts then we recommend resetting it (details above)

Cooking with Zega

How do I cook using a recipe from the Zega app?

Selecting Recipes from the app main menu allows you to choose one of the delicious and healthy recipes created for you by our expert chefs.

Each recipe has a list of ingredients and easy instructions for you to follow. Simply prepare the ingredients, add them to the pot and follow the instructions to guide you through the cooking process. When your Zega has reached the required temperature, switch off the stove and select Start Self Cooking. Then you just walk away and get on with your day and the app will notify you later when your food is cooked.

With the handy countdown timer, you’ll always know how long to go and at what time your food will be ready to eat. During this self-cooking process, you can continue to browse the app by pressing the cross and clicking browse.

What is the cooking time for each recipe on the app?

The prep and cooking time for each recipe is listed in the recipe Ingredients section on the app, just under the serving size information.

How long does it take to heat up to the required temperature?

It depends on the amount of food in the pot but typically it takes 5-8 minutes.

Can I cook my own recipes in a Zega?

Absolutely! You can cook using your own recipes by using the Quick Cook function on the app. Just select Quick Cook and follow the instructions i.e. prepare ingredients, place in the pot and select Start Cooking. You'll be alerted to switch off the stove when your food has heated up to the required temperature. Based on the food category/key ingredient you use (lamb, beef, pork, chicken, vegetables, fish), our chefs have programmed the app with the recommended self-cooking time to ensure your food is cooked perfectly every time i.e.:

• Seafood – 30 mins
• Vegetables – 45 mins
• Lamb – 120 mins
• Beef – 120 mins
• Pork – 90 mins
• Chicken – 90 mins

These are the recommended minimum self-cooking times but feel free to adjust/extend these times to suit your preferred doneness and taste. Zega works better when your ingredients are cut into smaller sizes i.e. 3-5 cm/1-2 inch cubes. And because of Zega's unique self-basting lid, your recipe needs approx. 25-30% less added liquid (water, stock etc) than in your conventional cookware. You can always add your favourite thickening agent at the end to get your desired sauce consistency.

For further information, check out the app FAQs section under Cook using Quick Cook.

Cleaning & Maintenance

How do I clean my Zega?

We recommend using a dishwasher or warm soapy water with a scouring pad or sponge to clean the inside of the pot.

Note: do not use a scouring pad on the outside of the pot to avoid scratching the polished surface – use a soft non-scratch sponge instead.

Is it dishwasher-safe?

While the pot itself is dishwasher-safe, the Digital SmartControl knob is not and must be removed from the lid beforehand.

Storage

How should I store my Zega cookware?

Make sure to completely dry your Zega cookware before storing it as you would any other quality cookware.

Safety

Observe normal cooking & kitchen safety precautions as you would with any other cookware (hot surfaces, keep away from children & pets, etc)

Warranty

Is Zega protected by a warranty?

Yes, your Zega comes with a lifetime warranty. This warranty excludes the digital knob and damage resulting from:

•Normal wear and tear, accident, misuse, abuse or commercial use
•Scratches, stains, discolouration, corrosion or damage from overheating to the interior or exterior of the pot.

Note: A slight yellowing of the pot surface can occasionally happen after heating. This is normal, harmless and doesn’t affect the performance of the pot and is excluded from this warranty.

To request a warranty return or replacement, please email support@zegacookware.com with the receipt, a detailed description of the issue with photo/video evidence if possible, and we will provide return and refund instructions including a prepaid return label covering the return shipping cost.

Customer Support

How do I contact you?

The best way to contact us is to email support@zegacookware.com We’ll do our best to respond within 24hrs however this may be a bit longer over weekend and holiday periods.

How do I stay in touch with Zega?

Follow us on Facebook and on Instagram and join our mailing list below to keep up to date with all our latest news and offers.